Silverlight / Flash Player
Do you have SILVERLIGHT and/or FLASH installed and working? In most cases, you would have been prompted to install the player. The box to the right will tell you if they are installed. If not, click the icon to install.
If you are able to link to this page, you are likely connected to the internet. However, check that you can connect to a different site, as some browsers cache web content to enable you view content while offline.
Check with your administrator to ensure you are able to view streaming video content. In some cases, there are blocks set up at the firewall to prevent people from watching videos. If necessary, notify your administrator to allow content streamed from gdlcdn.com and patchpoint.com.
Check your bandwidth. Video webcasts can demand a lot of bandwidth, and if you are located in an office where you are connected to a network, your bandwidth might be shared with others. If there are other computers connected to your network, all of which are viewing a webcast or other streamed content, this can significantly limit your available bandwidth.
Check that your computer speakers or headphones are properly connected and that the volume is turned up.
If the picture is jerky, there may be a lot of network congestion (see above), or there may be a problem with your display settings, hardware acceleration, etc.